FAQs
RETURN POLICY:
At Homebodi, we strive to provide you with high-quality small batch natural body and home products. Due to the nature of our products, we do not accept returns. However, if you encounter any issues with your order, we encourage you to reach out to us through our Connect page. We are committed to ensuring your satisfaction and will work diligently to address and resolve any problems you may have. Your happiness is our top priority.
If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you and provide the best possible shopping experience.
SHIPPING POLICY:
Thank you for choosing to shop with us! We want to make sure that your shopping experience is convenient and transparent. This shipping policy outlines important information about our shipping rates, methods, and restrictions.
Shipping Rates: We offer flat-rate shipping based on the weight of the items purchased. The shipping rates are as follows:
- Orders with a total weight up to 0.75lb will be charged a shipping fee of $5.00.
- Orders with a total weight between 0.76lb–20lbs will be charged a shipping fee of $10.00.
Please note that the weight threshold may vary depending on the specific products ordered. The applicable shipping rate will be calculated automatically at checkout based on the total weight of your items.
Shipping Methods: We use reliable shipping carriers to ensure your package reaches you in a timely manner. While we do not offer specific options for express or standard shipping, we will select the most suitable shipping method based on your location and package weight.
Order Processing & Shipment: Once your order is placed, our team will process it within 3-5 business days. During this time, we carefully pack and prepare your items for shipping. You will receive a confirmation email with your order details once your package is on its way.
Delivery Time: The estimated delivery time for your order will depend on various factors, including your location and the shipping method selected. We strive to deliver your package as quickly as possible, but please note that unforeseen circumstances may cause slight delays.
International Shipping: At this time, we only offer shipping within the United States. We apologize for any inconvenience caused and hope to expand our shipping options in the future.
Additional Important Information:
- It is your responsibility to provide accurate and complete shipping information. We will not be held liable for any delays or misdelivery caused by incorrect address information.
- If you have any questions or concerns about your shipment, please contact our customer support team via out connect page. We are here to assist you.
We hope this shipping policy provides the necessary information about our flat-rate shipping prices, methods, and restrictions. If you have any further questions, please don't hesitate to reach out to our customer support team. Thank you for choosing our store!